Privacy Policy

Last Updated: October 2020

At FreelancerTax, we are committed to respecting your privacy and protecting your personal data. This privacy and cookies policy (“Policy”) sets out how we use data relating to you and applies to use of your personal data to the extent we process it in connection with your use of the FreelancerTax website and service (the “Online Service”).

FreelancerTax is a trading name of Hilton Consulting Limited, a private company incorporated and registered in England and Wales with company number 05394620 whose registered office is at 119 The Hub, 300 Kensal Road, London, W10 5BE (“FreelancerTax”, “we”, “us” or “our”).

We collect and process information about you in accordance with this Policy and use information collected about you in accordance with applicable data protection laws including the EU General Data Protection Regulation 2016 (“GDPR”) and the UK Data Protection Act 2018. Where we decide the purpose or means for the processing of the personal data that you provide when using our Online Service, we are the “data controller” for the purposes of the GDPR.

You have the right to object to the processing of your personal data, including where your personal data is being processed for direct marketing purposes. Further information on this right, and your other rights, is set out below.

If you have any concerns over privacy, or this Policy contact us at

1. How we collect and use your personal data

1.1 The table below explains what data we collect, how we use it, and which recipients it might be shared with.

Your data How we use it Recipients
User Account information (information provided by you when creating an account on the Online Service or signing up to our newsletter)
  • Name
  • Username and password
  • Contact details (email, address, phone number)
  • Proof of ID and address.
We process this information in accordance with the terms of our contract with you (we need your information to setup your account and provide services to you).

Where you have consented, or where it is otherwise lawful for us to do so (such as in pursuit of our legitimate interest in promoting our products and services) we may use this information to send you our newsletter, SMS messages and emails in order to keep you informed with news and updates about our Online Service.
You may decide to use our automated ID checking features, in which case your ID is processed by our ID verification provider Smart Search.
Tax information (information provided by you when using Online Service)
  • Name, address, date of birth, national insurance and UTR numbers, nationality, proof of ID and address;
  • Income, savings, pensions, investments, assets, dividends and sources;
  • Employment status, benefits,
  • Copies of forms. statements, and records relevant to the calculation of your tax liability and filing of your tax returns;
  • Personal data included in other information you might submit through our Online Service or share with us by email, telephone or otherwise, in order to help us provide the Online Service to you.

We process this information in accordance with the terms of our contract with you (we need your information to setup your account and provide services to you as requested through our Online Service).

We may process certain incorporated "special category” personal data such as information related to health or disability, ethnic origin, marital status (where it reveals sexual orientation) or religious or philosophical belief.

We may process this information with your consent, in which case you may withdraw such consent at any time.

However, please note that failing to provide this information and grant consent may impact your ability to use the Online Service.

We use tsoHost to host our Online Service.

Through the Online Service, you may instruct us to file your tax return and other similar records.

If you instruct us to do so, we will submit the relevant material to third parties such as relevant authorities, for example HMRC.

Please refer to the privacy policies of the relevant authorities for information about how they will use your personal data.

Payment information (information about your subscription or similar orders provided by you when making an order on the Online Service)
  • Name
  • Contact details (email, address, phone number)
  • Order and payment information (including the service subscribed to, the amounts due, and whether or not they have been paid.)
We process this information in accordance with the terms of our contract with you (we need your contact details and billing information to process your orders). This information is provided by us or our clients to our payment processor Stripe where necessary.
Support / enquiry information (information we receive when you get in touch with us for support)
  • Name
  • Contact details (email, address, phone number)
  • Other personal data you send to us
We process this information either in accordance with the terms of our contract with you (where we need this information to provide our services to you) or in pursuit of our legitimate interests in responding to your enquiry and in order to improve our services.  
Online Service analytics (collected from your device and interaction with our Online Service)
  • How often you use our Online Service
  • Which webpages/application screens you go to and which features you use
  • Your IP address, and device identifiers communicated by your device
  • Device and browser operating system, version, make and model

This processing is necessary for us to pursue our legitimate interests of understanding how you use the Online Service so we might identify problems, and improve the Online Service.

Where we use cookies or similar technologies to undertake analytics, and such activity includes storing or accessing data on your device which is not strictly necessary for the provision of the Online Service, we will ask for your consent.

We use Google Analytics to help us understand how our Services are used.

Google Analytics and advertising cookies and anonymous identifiers may be used to conduct analytics on your visit to the Online Service, including by recording and analysing user behaviour, location, audience, demographic and interest data.

2. Your Rights In Relation To Your Personal Data

2.1 You have certain rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest, in response to any requests submitted by you to us:

  • for a copy of personal data we are processing about you and/or to have inaccuracies corrected;
  • to restrict, stop processing, or to delete your personal data;
  • for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and
  • to make a complaint to a data protection regulator. You may contact them at:

2.2 To make a request in relation to any of the aforementioned rights, please send your request to

2.3 You may request deletion of your account via the Online Service or by sending an e-mail to the above address. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account but not in any manner that would identify you personally.

2.4 There may be circumstances where we will ask you for your prior consent in respect of our use of your personal data for direct marketing. Where we rely upon your consent to do this activity, you can withdraw your consent at any time upon email to the above email address. We hope that you would like to receive our updates, but we do not want to send you emails that are not of interest for you. If you would like to be removed from our mailing list please let us know by clicking unsubscribe at the bottom of any marketing email that you receive from us.


3.1 We will share your personal data with third parties only in the ways that are described in this policy.

3.2 Group, suppliers, subcontractors, service providers. We keep your personal data confidential, but may disclose it to any member of our corporate group, our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this policy.

3.3 Government authorities. In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

3.4 Potential acquirers or investors. If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the Online Service of any changes in ownership or use of your personal data, as well as any choices you may have.

3.5 Enforcement. We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of us, our personnel or customers, or others.

3.6 We only permit our suppliers and subcontractors to process your personal data for specified purposes and in accordance with our instructions. All our third-party service providers are required to take appropriate security measures to protect your personal data.

4. Data Retention

4.1 We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected, or as otherwise described in this Policy.

4.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Security

5.1 We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Online Service taking into account the likelihood and severity those risks might pose to the rights and freedoms of our Online Service visitors and customers.

5.2 In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

6. International Data Transfers

6.1 We are a UK Company and our servers are located in the EEA and your personal data will be stored in these servers.

7. General

7.1 If you follow a link from the Online Service to any third party websites, you should be aware that those websites may have their own privacy policies. We do not accept any responsibility or liability for those websites. Please check the policies of any third party websites before submitting any personal data to those websites.

7.2 We may make changes to this Policy in the future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes by email.

7.3 All questions, comments or enquiries should be directed to us. We will try to respond to you within 48 hours.

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